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4.6

I made an online purchase but I cannot see it among my parcels shown in my EshopWedrop account. What shall I do?

We kindly ask you to check if the online store has sent your products, and if they were successfully delivered to your EshopWedrop shopping address.

  • Did you receive a tracking number for the order from the online store?
    We recommend that you use a track & trace delivery option. This sometimes costs a little more, but for peace of mind it can be worth it.
     
  • Check if the products were delivered, but the retailer did not correctly label your unique shopping address on the parcel.
    We will keep your parcels in the "Unidentified" category and will make investigations.
     
  • We kindly ask you to contact us and send us all the details you have in order to clarify the situation.
    It could take up to 24 hours before your order is processed onto the system, and you will only then receive the notification stating that we have received it.

Contacts

Have more questions? Give us a call and member of the team will be happy to assist you

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Summer 2024
Summer 2024
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